When you are searching for the best live chat software for websites, it is almost obvious that you know about how a live chat software works. For any sort of business, from low or mid to large, an instant customer support service is one of the most important factors. The smartly your site responds to the customers, the better impression it gets.
But choosing the best help desk software often gets tricky. You will find a handful number of software that provide assistance in chatting and file sharing. But some of them are only available when you will pay a high amount of price, while some other low-priced apps don’t really carry all the features that you need. To find a proper balance between price and excellence, Live Agent instant messaging software can be proved as the ultimate solution for you.
What is LiveAgent?
Live Agent is a help desk software that provides personalized customer service. This multi-channel customer support application is built with the features of chatting directly with the people who visit your sites and manage their queries. It’s broadly used as a Customer Relationship Management tool, often known as CRM applications. It decreases the workload of customer support team of any E-Commerce site by generating a ticket management system.
As we all know, for the growth of any E-Commerce business, excellent relationship with the customers is a must. You have to respond to their queries and find solutions to their problems as quickly as possible. And it often requires a large number of people in your public relation team. Which surely increases your expenses and sometimes, monitoring that team becomes a headache for the owner.
This is where LiveAgent website chat software comes in handy. This instant messaging software provides both of ticketing management system and instant chatting, and you can monitor the complete stream through this system.
Key Features of LiveAgent
In Depth Features of LiveAgent
LiveAgent believes that the customer service should be the top priority of any business. You will find how they deliver it when we will take a deeper look at the key features of LiveAgent.
A ticketing system is one such tool that lessens the works of customer support team. And the help desk ticketing software by LiveAgent makes it even simpler. It has one universal inbox where you can get information of all the emails, phone calls, live chats and social media responses like tweets and Facebook mentions. In short, LiveAgent transforms all these details in one single ticket.
It is an automated system, every time a customer contacts with you, it transforms that contact into a ticket. You can go through all tickets and resolve the queries of the customers. There is a reference ID number for each ticket so that you can keep track of it, can change the status of the ticket from ‘New’ to ‘Resolved’ or ‘Postponed’.
The well-organized dashboard of LiveAgent is a proof of its being the best live chat software for websites. You can make tickets visible to any certain number of people, distribute the tasks among them, and eventually, your colleagues or employees will have a clear knowledge about their responsibilities. The User Interface of this help desk software is designed in such a way that you can find all the necessary information at the dashboard.
Real Time Live Chat
A smart and proactive response can turn an anonymous website visitor to a potential paying customer. You can perform it easily with the built-in live chat of LiveAgent. This won’t just save your precious time, but some pre-made buttons will make it smoother too. The chat window is customizable, so you can add or remove buttons according to your needs. Customers can share files through it, notes can be made as well. Using the modification option, you can change the color and make it look more attractive for your visitors. This live chat software helps the agent to handle several visitors at a time, and the real-time typing view creates a trustworthy environment for the customers.
LiveAgent instant messaging software creates a virtual call center for you. You can simply add a phone number to your website and whenever a customer will try to reach you through that phone number, it will get sent to IVR feature. Then the customer can discuss his problems live with an agent, or you can keep him in waiting queues until any agent is free to talk. It has an automated call recording, routing and transfer system that helps to keep the track of every phone call. The universal inbox creates a ticket for each phone call and you can have an overview of it anytime you want.
The success of any E-Commerce business largely depends on its social media performances. The more engaging you become on social medias, the better output you start getting on your business. And what if you can maintain all these interactions without going to Facebook or Twitter! Yes, you can do this using the Social Integration feature of LiveAgent.
You can see what people are commenting or messaging on different social networks in your dashboard. You can even manage multiple accounts and social platforms in a single dashboard using this feature. This saves a big amount of time as you don’t have to switch apps to get the latest update, and can also check previous replies from the archive section.
No matter what time of day it is, you will always find someone or someone else is seeking help from the customer service area. So, your site needs to be ready to provide assistance to the customers 24/7. The built-in support portal of LiveAgent provides you this flexibility. You can modify this section by adding different categories or just changing the outlook of it.
To improve your business, you always need to know how efficiently your current system is running, and a detailed analytics can provide you this information. Most of the website chat software don’t have any such option. But you can get it easily done the Audit Log feature of LiveAgent. It brings all sorts of performance reports together and gives you the liberty of filtering them by dates, tags or channels.
LiveAgent is the top rated help desk software that comes with a very reasonable price. The packages it offers are:
|TICKET||TICKET + CHAT||ALL-INCLUSIVE|
|$15 Agent/Month||$29 Agent/Month||$39 Agent/Month|
|This package is suitable for small online business and provides service for one agent with full ticketing solution and iOS and Android apps||This package is also suitable for small to mid level business. It provides all the features of previous plan. Additionally, you will get features of live chat, social media management, call center support and chat reports||This is a complete package that has all the previous features along with the other available features of LiveAgent. You will also get access to special features like Audit Log, Time Tracking, Gamification and many more|
Besides these packages, LiveAgent also offers a 14-day free trial to test its features and live chat tools.
Whenever you are looking for the best live chat software or a help desk tool, LiveAgent will stand high among all. Even if you are running a small startup business, this instant messaging app can change the dimensions of your business. Try the trail version of LiveAgent and see the difference on your own.
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